Opal Care

Australian opal is non-hydrophane (it doesn't absorb water) and plain water will not damage your opal. Like most coloured gemstones, avoid contact with harsh cleaning chemicals, sudden changes in temperature and avoid impact to your gemstone.

Opals are 5-6.5 on the Mohs hardness scale, similar to glass, so although not fragile while handling, they can crack and chip easily against another hard surface.

We do not recommend using an ultrasonic bath to clean your opals or using a professional jewellery steam cleaner as the vibration and high heat can damage your opal if there are unknown inclusions in your gemstone. 

Polishing cloths can leave the surface looking greasy. We find a paper towel with a dab of Isopropyl alcohol, followed by a dry paper towel to buff, will give a streak-free shine. Do not submerge your opal in the alcohol.

Shipping & Returns

Domestic orders within Canada that are $500 CAD and under (after applicable taxes) will be shipped via Canada Post with tracking and a "signature required for delivery" option, unless otherwise requested by the customer. Please note that any orders shipped without a "required signature for delivery" will not be eligible for insurance claims of any kind. Shipping insurance is available for an additional fee at check-out.

Domestic orders within Canada above $500 CAD (after applicable taxes) will be shipped via FedEx with tracking. Insurance is available for an additional fee. Shipping costs are NOT included in insurance coverage. Shipping insurance is available for an additional fee at check-out.

Domestic orders within Canada above $1000 CAD will be shipped free with tracking and insurace. Shipping costs are NOT included in insurance coverage.

All international orders will be shipped via FedEx with tracking and insurance. Shipping costs are NOT included in the insurance coverage.

Orders shipped to the USA will be required to pay the additional 10% tariff on all orders.

Order Tracking: All orders will be updated on their status via email to the address provided at checkout. Once an order has been placed, please allow 24-48hrs to receive your tracking number. If you have not received an update or your tracking number, please check your spam and other folders. Please contact us if you require additional service.

Returns

We stand behind the quality of our gemstones. If you are unhappy with your purchase, please contact us to initiate a return. You have 30 days from date of delivery to initiate the return. Once your return confirmation number has been created, you have 30 days to complete your return.

All of our gemstones recieve dated and tracked photographs and videos of gemstone condition prior to order shipping for insurance purposes. 

If the gemstone has been damaged, recut, altered or is in any condition other than its original condition, it is not eligible for a return. If any damage was due to shipping, and insurance was purchased, an insurance claim will be initiated by us. Please contact us for additional service.

All gemstones are sent in a hard gem case, this case must accompany the gemstone for safe return. Please DO NOT discard this case until 30 days after your purchase.

Once a return has been initiated, you will recieve an email with instructions for the safe return of the gemstones. 

PLEASE FOLLOW ALL RETURN INSTRUCTIONS TO ENSURE A TIMELY PROCESS.

SHIPPING COSTS ARE NOT ELIGIBLE FOR REFUNDS.

Please contact us if you have any questions HERE